Does Betsy record the calls?

Yes, and she asks first: “I keep a recording of our calls, so I can remember what you tell me. Is that all right with you?” If Mom says no, Betsy keeps only her name, her number and a line about the call. Paying doesn’t let anyone in the family hear a recording. We never sell anything about her.

How does she ask?

In her own voice, on the first call, before the first story. A call sounds like this.

Betsy

I keep a recording of our calls, so I can remember what you tell me. Is that all right with you?

Margaret

I suppose it is.

Nothing is read out. There is no legal paragraph in a different voice. It is a plain question from the voice doing the keeping, and her answer is kept.

What are the recordings for?

Remembering. That is how each call starts where the last one ended, and how Betsy knows which knee and who Harold was. If Mom says no, Betsy keeps only her name, her number and a line about the call.

Who can hear a recording?

Not the family. Paying doesn’t let anyone in the family hear her calls: what reaches you is three things and one line on Sunday, and only a story she okayed. Betsy’s team has access to recordings to keep the service running well. Companies that carry the call, turn speech into words, write her replies, make her voice and store recordings handle what’s said so she can answer. We never sell anything about her. Who hears Mom’s calls goes through everyone, what Betsy tells the family covers what travels, and what Betsy keeps has it all in plain words.

How do you delete one?

Call 1-855-HI-BETSY from the same phone and ask her, or write to hello@hibetsy.com. It’s deleted within 30 days.

Does it matter what state Mom lives in?

Some states need a person’s yes before a call is recorded, which is what all-party consent means. Betsy doesn’t sort mothers by state. Whoever dialed, the first ninety seconds are the same, so every mother gets the same plain question wherever she lives. What Betsy is has the rest.

Questions people ask

Can I listen to the recordings?

No. Paying for Betsy doesn’t let anyone in the family hear her calls. You get the Sunday text, any story she has okayed, and same-day word of a fall, an illness or someone after her money.

Will Mom be told she's being recorded?

Yes, on the first call, by Betsy, in plain words, as a question she can answer.

What if Mom says no?

Then Betsy keeps only her name, her number and a line about the call.

How do we delete a recording?